After hours of detailed explanations, drowned logic images, key elements…those eyes kept staring at me with a blunt mimic, they seemed to look even more confused. And I was silent. For some long and heavy seconds, we stared at each other in fear.
Yes, of course, I did omit something… Typologies! I was so absorbed with the content that I totally omitted to create and adjust my speech to those typologies even if I had already observed their behavior.
This experience taught me something valuable in my practice as a certified PCM trainer, as it helped me empathize with the people I usually work with. Knowing Process Communication Model and its theories is the first step in a long, but transformational process, after all.
What I can assure you is that with PCM you’ll see there are only six languages all around the world and you will know how to use them. There's also a golden rule of communication involved: “The rule of communication says that communication will occur when there is an offer and cript response in the same channel”. It's just like when you want to listen to a radio post and you know you must change the frequency.
Just like the channels are meant to help/guide you, language also touches a specific typology. You may recognise it easily if you see it/hear it like this, in emails, meetings etc.:
Directiv: Talk to our team about this.
Requestive: Did you find all the details in that description?
Nurturative: Let’s be sure everyone is confortable with us.
Emotive: You’ll enjoy more after you’ll practice with others.
Turning back to my story, I recall that once I figured their typologies, I could smile, relieved, because I knew how to start explaining in a new way, showing the power of PCM in experential learning. This time around, my focus was on how to recognise when somebody was speaking from a different channel of communication / ‘a different language’, in order to adapt my own channel.
Do you remember the last time you felt like you were speaking to a wall or in a 'foreign' language with your colleague, your boss, your friend or spouse maybe?