After hours of detailed explanations, drowned logic images, key elements…those eyes kept staring at me with a blunt mimic, they seemed to look even more confused. And I was silent. For some long and heavy seconds, we stared at each other in fear.

Yes, of course, I did omit something… Typologies! I was so absorbed with the content that I totally omitted to create and adjust my speech to those typologies even if I had already observed their behavior.

This experience taught me something valuable in my practice as a certified PCM trainer, as it helped me empathize with the people I usually work with. Knowing Process Communication Model and its theories is the first step in a long, but transformational process, after all.

What I can assure you is that with PCM you’ll see there are only six languages all around the world and you will know how to use them. There’s also a golden rule of communication involved: “The rule of communication says that communication will occur when there is an offer and cript response in the same channel”. It’s just like when you want to listen to a radio post and you know you must change the frequency.

Just like the channels are meant to help/guide you, language also touches a specific typology. You may recognise it easily if you see it/hear it like this, in emails, meetings etc.:

Directiv: Talk to our team about this.
Requestive: Did you find all the details in that description?
Nurturative: Let’s be sure everyone is confortable with us.
Emotive: You’ll enjoy more after you’ll practice with others.

Turning back to my story, I recall that once I figured their typologies, I could smile, relieved, because I knew how to start explaining in a new way, showing the power of PCM in experential learning. This time around, my focus was on how to recognise when somebody was speaking from a different channel of communication / ‘a different language’, in order to adapt my own channel.

Do you remember the last time you felt like you were speaking to a wall or in a ‘foreign’ language with your colleague, your boss, your friend or spouse maybe?

You can find out more about PCM here and you can always ask me more about it and how it can help you here.

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